Terms & Conditions

Welcome and thank you for considering using BrownBoxes.

This document represents the Terms of Service that govern the use of our services, and it establishes the contractual relationship between you, the customer/user, and us.

By using our services, you agree to be bound by these Terms, which describe your rights and responsibilities, as well as ours, in relation to the use of the shipping services provided by BrownBoxes. This includes, but is not limited to, shipping, receiving, storing and delivering packages, documents and other goods.

These Terms apply to both individual users/customers as well as all forms of communication and transactions, whether conducted online, by telephone, in person or by any other means.

We should note that these Terms may be modified from time to time at our discretion. Your continued use of our services after any modification will constitute your acceptance of such changes.

Our goal is to provide the highest quality services, and we value the trust you place in us by choosing BrownBoxes. Thank you for taking the time to read and understand our Terms of Service.

Use of Services

This section describes the terms and conditions governing your use of the services provided by BrownBoxes. By using our services, you agree to comply with these applicable terms and regulations.

Our services must be used responsibly, and must not be used to send prohibited items, engage in illegal activities or violate the rights of third parties. It is your responsibility for any prohibited item sent or the improper use of the services under your name.

It is important that you understand that the provision of our services is subject to availability and that BrownBoxes may limit, suspend, or terminate services as set forth in these Terms.

All of your shipments should be labeled the way we indicate, with the purpose of ensuring that your packages, documents, parcels, etc. arrive and are received safely and correctly.

By failing to properly label your shipment there might be mishaps such as delays, being shipped by improper transportation, or even lost. In these cases, BrownBoxes is committed to helping you recover your shipments; however, we are not responsible for the consequences caused by the mislabeling of the order.

If the error is caused by the supplier then we will ask you to present evidence of how you labeled your order originally when verifying the veracity of the information, BrownBoxes package proceeds to give you a solution for the problem in which both parties agree, there is no fault on the part of the customer or the Company.

We are only responsible for losses, delays, damages, or errors in the service, if your cargo is confirmed by us as received, and is correctly labeled. Under this situation the Company will compensate the cusrtomer according to the nature of the problem.

Payments

Any payment for service must be made in Nicaragua, and you cannot cancel the shipment in the United States. It is expected that once the order is received in Nicaragua to purchase the weight, the status of the order, and the content to make the corresponding payment. We only accept cash payments made at our Managua office or transfer to accounts provided by our staff.

Shipping Restrictions

Due to legal issues and customs regulations, the shipment of the following items are prohibited:

Firearms or any variation.
Weapons accessories, pellets, etc.
Drones, drone accessories, drone spare parts.
Liquor, cigarettes, tobacco products, e-cigars, liquids for such devices or any accessories.
Any derivative of cannabis or other illegal substances under Nicaraguan law.
Home tests for COVID-19.
Military grade items such as vests, binoculars, equipment, among others.
Live animals and plants.
money and lottery tickets.
Pharmaceutical products.
Ivory.
If any of these items are shipped, BrownBoxes is not responsible for the retention of the items and cannot contribute to the process of removing them from customs.

Rates

All official quotes are made by our sales agents, quotes by friends, acquaintances, referrals, etc. are not allowed Quotations last for 15 days and are subject to change without notice after 15 days.

Weighing Packages for air service are weighed separately, and the general rule of rounding applies, always maintaining the minimum weight of 1 pound for this service.

Packages for sea service are weighed together and with exact actual weight as long as they have been received within the same cut. The minimum weight of 1 pound is always maintained for this service.

Retention of packages due to internal logistics processes in our warehouse in the United States, we cannot retain packages waiting for another, everything that is received is dispatched at the corresponding departures

Pick up and delivery of packages If the customer wishes to send someone else to pick up their orders to our offices, they must notify us in advance. Not knowing, the package will not be delivered until notified by the owner.

Delivery Times

Air Service: 2 to 4 business days once confirmed as received.
Maritime Service: 12 to 15 business days once confirmed as received and made the cut.

We remind you that these times may vary if you do not follow the instructions given by us or communication channels authorized by BrownBoxes. Likewise, these times are subject to unforeseen circumstances due to unpredictable forces such as flight cancellations, bad weather, extended customs processes, etc.

We recommend you check your package while in our offices, since once delivered and the order leaves our branch, no claims of any kind are allowed.

Thank you for taking the time to read these BrownBoxes Terms of Service. By using our services, you acknowledge that you have read, understood and agreed to be bound by these terms and conditions.

We value your trust and strive to provide exceptional shipping and logistics services. Your satisfaction and safety are our top priorities, and these terms are designed to ensure that we clearly understand our mutual responsibilities in this regard.

Finally, we remind you that these Terms of Service may change from time to time to reflect updates to our policies or changes in applicable laws and regulations. We encourage you to periodically check these terms to be informed of any changes. If you have any questions or concerns about these Terms of Service, we invite you to contact us using the contact information provided.

Thank you again for choosing us. We look forward to the opportunity to serve you.